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Shipping Policy

Customers can avail themselves of nationwide shipping options when ordering online. We process one shipping address per order. If you would like to ship to a different address, you may consider placing separate orders and making payments for them separately. The shipping date depends on your preferred delivery location and delivery type. Please note that for locations outside Dhaka, you need to collect the delivery items from your nearest courier branch.

Here is the delivery schedule that we follow:

Delivery Location Delivery Time Delivery Type Delivery Charge
Inside Dhaka 3 to 5 Days Standard BDT. 60/-
Outside Dhaka 5 to 7 Days Standard BDT. 120/-

*Note: Max 1 kg per order, Tk 30 per kg will be added if the order exceeds the given limit.

How do I check the status of my order?

You can easily track your order using the Order History option after logging in to our website or calling our Service Center hotline.

My items haven’t arrived yet. What can I do?

First, try to track your order using your order ID from the Order History page by logging in to the website or platform. Or you can call our Service Center hotline for this information.

What if I am not there to receive the order?

Someone on your behalf will receive the order. In this case, we would require verification (phone, SMS, order ID, etc.) & filling out the acknowledgement form to receive the order.

What can I do in case of delayed delivery?

Sometimes, the product delivery may get delayed due to unavoidable circumstances, and it might exceed the delivery schedule mentioned above. If you have any queries regarding the delivery, please reach us through our Service Center Hotline.

Contact us

Please contact us for any kind of assistance. We are available every day from 10:00 AM to 10:00 PM.

Service Center Hotline: 09666774577

Service Center Email: info@marketplace.global