We will do our best to fulfill your demand. For any unavoidable circumstances, if we are unable to deliver your products, we will let you know. If the services require a refund, it will be processed between 10-15 days after our acknowledgment.
The Marketplace ensures a refund if you cancel your order after payment (full/partial) before receiving the product/initiation of delivery procedure and if we are unable to fulfill your order for further processing.
** Please note that cash on delivery convenience charge and shipping charge will be excluded from the refund schedule as these are non-refundable charges.
Refund Process
Step 1: Please contact our customer service (09666774577) to initiate the refund process.
Step 2: Our customer service team will send a refund form to you.
Step 3: Please fill out the form with all the relevant information and resend it to us.
Step 4: After receiving the form, Marketplace will take 10-15 working days to resolve the issue.
Regarding Faulty or Damaged Items
The Marketplace is dedicated to providing flawless services and authentic products. If you detect any fault or damage (from our side) in our products within 24 hours of purchasing, you will get a replacement, refund, or adjustment.
Refund Methods and Time
Contact us
Please contact us for all kinds of assistance. We are available every day from 10:00 AM. to 10:00 PM.
Service Center Hotline: 09666774577
Service Center Email: info@marketplace.global