MARKETPLACE is committed to ensuring the best experience for our valued customers. This Refund Policy outlines terms and conditions, and refund processes for any purchase made at the platform. All refund processes would maintain these guidelines in order to ensure a smooth and seamless customer experience.

Refund Terms

• The availability of stock from the supplier determines whether a refund is possible. If the product is unavailable, a full refund will be made.
• For any unavoidable circumstances, if we are unable to deliver your paid order, we will ensure a full refund.
• The regular refund process takes between 10-15 working days after our acknowledgement.
• The MARKETPLACE ensures a refund if you cancel your paid order before receiving the product.
• Change of mind is not applicable to a refund request. Only in case of any technical/ product quality-related issue/wrong product delivery, a refund request can be entertained.
• For Cash on Delivery (COD), if a refund is provided against an order, shipping charges will be excluded from the refund schedule as these are non-refundable charges.

Refund Process

Step 1: Please contact our customer service (09666-737333) to initiate the refund process.

Step 2: Our customer service team will send a refund form to you.

Step 3: Please fill out the form with all the relevant information and resend it to us.

Step 4: After receiving the form, MARKETPLACE will take 10-15 working days to resolve the issue.

Regarding Faulty or Damaged Items

The MARKETPLACE is dedicated to providing flawless services and authentic products. If you detect any fault or damage (from our side) in our products within 24 hours of purchasing, you will get a replacement, refund, or adjustment.

Refund Methods and Time

• Banking: 7-10 business days.
• MFS and credit card reversals: 7-10 days.
• Refunding online/mobile wallet payments (Bkash, Nagad, etc) will take 10 to 15 working days as per the bank or payment gateway partner policy.
• Refund charges will be applicable and will be deducted as per the policy and gateway charges.
• For mobile wallet refunds, there will be no extra charges to be provided by MARKETPLACE
• Refund charges will not be applicable if the ordered product is not delivered on time.
• In case of any cancellations of any pre-booking order(s) due to inevitable circumstances, the paid amount would be refunded to the customers’ MARKETPLACE account.
• If any order is cancelled by the customer, then the customer will get refunded with his/her paid amount and shall be disqualified for any kind of offers or cashback associated with the particular order.
• The refund will be initiated within the same payment channel, i.e., if the customer pays via bKash, then the customer will be refunded through bKash. The customer cannot be refunded via any other payment channel.

Contact us

Please contact us for all kinds of assistance. We are available every day from 10:00 AM to 10:00 PM.

Service Center Hotline: 09666-737333

Service Center Email: info@marketplace.global