Trust: At MARKETPLACE, we value trust more than anything else. Trust is a two-way journey for us where we put our trust in our customers and go above and beyond committing to provide the highest level of honesty, transparency, and quality of services ensuring outstanding customer experience believing that trust is reciprocated. From authenticity of products, justified pricing, transaction and user information security to reliable and timely delivery, MARKETPLACE stands as the most.
Safe and Secure: MARKETPLACE walks the extra mile to ensure maximum security for the financial transactions and sensitive user information of our valued customers. We’ve tight security protocols built into the system for the purpose. Moreover, the MARKETPLACE platform has a dedicated customer support for filing complaints and we take every complaint seriously. In addition, we comply with e-commerce regulations set by the regional laws and regulations.
Authentic Products: MARKETPLACE believes in serving customers with authentic and original products. So, we have set out to redefine standards for online shopping experience. Our cautious, picky and strategic sourcing processes lead us to work with only the best of the merchants who offer the most authentic products with verified documentation. Strict quality control protocol, a ‘zero-tolerance’ policy for spurious, adulterated or fake goods give us an edge in detecting anomalies and taking prompt and effective actions.
Quality Products: We conduct in-depth product research to pick only the best in every category, and likewise, enlist only the licensed and reputable merchants who submit detailed documentation for those listed products that they supply. We have a dedicated, and well-trained Quality Control team working continuously to monitor product quality and product-lifetime in a bid to keep our inventory timely checked. Failing to meet the quality standards is considered a gross violation of compliance at MARKETPLACE and we maintain utmost sincerity in this regard. Our customers can also inform us regarding any violation of quality standards of the products and we vow to take immediate steps and rectify accordingly.